All You Need to Know About Our Wooden Toys Factory
Welcome to our FAQ page! Here, we provide answers to common questions about our factory’s operations, order processes, and product care. If you don’t find the information you’re looking for, feel free to contact us directly.
Shipping & Delivery
1. Where can you ship our orders?
As a wooden toy factory, we work with businesses, distributors, and institutions worldwide. We ship directly to your specified address, whether it’s within China (maybe your agent address) or to international destinations.
2. What is your typical delivery timeline?
- Domestic Orders (China): 2–5 business days after production completion.
- International Orders: 10–35 business days depending on shipping method and destination.
Please note that delivery timeframes depend on the size of the order and shipping requirements.
3. Do you arrange international shipping?
Yes, we handle international shipping and collaborate with trusted logistics providers. We can assist with freight, customs, and documentation for smooth international deliveries. CIF or DDP.
4. What are your shipping costs?
Shipping costs depend on the order size, destination, and shipping method. For a detailed shipping quote, please contact us with your order specifications.
5. Can I arrange my own shipping?
Absolutely! If you prefer to use your own logistics provider, we’ll coordinate with your team to ensure your order is packed and ready for pickup.
Return & Refund Policies
1. What is your return policy for bulk orders?
We take great care to ensure every order meets your expectations. If you encounter issues such as defective products or incorrect specifications, we offer returns or replacements under the following conditions:
- Products must be unused and in their original packaging.
- Returns must be requested within 30 days of receiving the shipment.
2. What is the process for handling returns or replacements?
- Contact our team at info@gfwoodtoys.com with details of the issue, including photos if possible.
- We will assess the situation and provide instructions for the return or replacement process.
3. Are custom-made or personalized items refundable?
Due to the unique nature of custom-made orders, we cannot accept returns for these products unless they are defective or do not match the approved design. However, we take 100% responsibility for quality and accountability.
4. Who covers the shipping costs for returns?
If the issue is due to a manufacturing defect, we will cover the return shipping costs. Otherwise, the customer is responsible for return shipping fees.
5. How long does it take to process a refund or replacement?
Refunds or replacements are processed within 10 business days of receiving the returned items.
Product Care
1. How do I maintain the quality of wooden toys?
- Wipe toys with a soft, damp cloth to remove dust or dirt.
- Avoid using harsh chemicals or soaking toys in water to prevent damage.
2. Are your paints and finishes child-safe?
Yes, all our paints and finishes are non-toxic and meet international safety standards such as EN71 and ASTM F963.
3. Can wooden toys be stored outdoors?
Our toys are best stored indoors to prevent warping or discoloration caused by prolonged exposure to moisture or sunlight.
4. What is the best way to store wooden toys?
- Keep toys in a cool, dry place away from extreme heat or humidity.
- Use fabric bags or breathable storage options to allow the wood to maintain its natural moisture balance.
5. What if a toy gets damaged during use?
- For minor scratches or chips, lightly sand the area with fine-grit sandpaper.
- For larger damages, contact us for advice or to inquire about repair options.
Factory-Specific Questions
1. Do you accept custom orders?
Yes! We specialize in custom orders, whether for branding, unique designs, or specific bulk requirements. Visit our Custom Orders page for more details.
2. What certifications do your products meet?
All our wooden toys are tested to meet international safety and quality standards, including:
- EN71 (European Union)
- ASTM F963 (United States)
3. Can we visit your factory?
Yes, we welcome clients to visit our facility to see our production process firsthand. Contact us to schedule a visit and discuss your requirements.
4. What is your minimum order quantity (MOQ)?
Our MOQ depends on the product type and customization requirements. Contact us to discuss your project and get a tailored quote.
Still Have Questions?
If you have additional inquiries or need assistance, please reach out to us via:
- Email: info@gfwoodtoys.com
We’re here to help bring your wooden toy vision to life!